Frequently Asked Questions


Do I have to order the items by the case?

The minimum order is one case. Certain items are packed 24 pcs per case, some are packed 72 pcs per case, therefore the minimum order will be whatever the case packs, however, you can order 36 pcs 42 pcs 98 pcs etc. You will have to order this over the phone as our shopping cart is set for case sales only.

Can I mix several colors per case?

We normally prefer to ship 1 case per color, however for first time buyers or on special occasions we can do 2 colors per case at most.

What is your return policy?

We will accept any returns that are not used and still in their original poly bags.We do not accept returns or give any refunds on custom embroidery or custom embroidery jobs. The customer will be responsible for shipping costs, we will provide full refund for the merchandise only, if returns were authorized by us and within 30 days of purchase.

What is the difference between embroidery and silkscreen?

Embroidery now days is a more popular method of personalizing your towels or robes, the customers know there is more work done using embroidery and appreciate the detail and time it takes to do each towel. Embroidery has the advantage of lower cost for set up, especially when several colors are involved , and you can order as little as 24 pcs. For silkscreen the minimum order is much larger , and the process is faster where ink is pressed onto the towel, so it is a cheaper process and does cost less than embroidery.


How long does it take to ship the order?

Providing the item is in stock we ship the next day after we receive the order online. If we receive the order early enough we sometime process it on the same day. Certain items such as sheets which are made per order and might take up to 7-10 days to be shipped.

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